When placing an order online with our INVIS Online Store, you will receive an order confirmation with all the order information you supplied to us. Your order will then be reviewed and processed. The processing time primarily depends on the selected form of payment and the time your payment requires to be posted to our account. While we await approval of your paymment, your order is being assembled. Once your payment clears our process, your order will be shipped in accordance with the guidelines below. By logging on to our INVIS Online Store with your personal account information, you will at any time be able to review the status of your order.
All sales are made FOB Irvine, leaving the choice of transporting the purchased items to our customers. If nothing else is indicated, shipments are made by United States Postal Service. You may, however, select a different shipping method when placing your order. If nothing else is indicated when we process your order, shipments will leave our warehouse within 24 hours of processing your order. Risk of loss and transport will transfer to you upon handing your order to USPS or a different common carrier. Packages will be shipped with a signature required upon delivery. ALL ORDERS MUST BE SHIPPED BY COMMON CARRIER AND WILL NEVER BE HELD FOR WILL CALL OR PICKUP.
INVIS would like you to be pleased with your purchase. In case you have any questions regarding your INVIS products, please contact us. We accept returns within our thirty (30) day return period as stated in our Terms and Conditions only with a valid Return Merchandise Authorization Number (RMA #). Returns need to be shipped to a specific return address for proper credit processing. RETURNS SHIPPED WITHOUT AN RMA# WILL NOT RECEIVE ANY CREDIT. Returned products must be shipped in a resaleable condition to the correct return address given with the RMA and your shipment must contain all parts, packaging and supplies shipped with the original order. All returns are subject to a 15% restocking fee and will be credited to the credit card charged or by check mailed to the shipping address of the original order.